Experience
Systems Administrator
Fremantle Dockers
Responsible for the day-to-day management, maintenance, and optimisation of the clubs IT systems, servers, and networks. This role involves troubleshooting technical issues, implementing security measures, and ensuring the overall reliability and performance of the IT infrastructure.
Networking
• Assisting in the maintenance of Fortinet fabric including switches, firewalls, routers, and wireless access points.
• Helping in the use of network management and monitoring software (FortiManager, FortiAnalyzer).
• Supporting the handling of site connections and data centre connections (SD-WAN, Dark Fibre, Enterprise Internet services).
• Assisting in Fortinet equipment patch management and maintenance.
Security
• Support in the development and deployment of next-generation security solutions (Network access control policies, Essential Eight).
• Assist in security incident and event management.
• Help in generating security reports from equipment.
• Adhere to security processes and aid with the ongoing improvement of IT security posture.
Infrastructure & Documentation
• Respond to routine outages and ensure established infrastructure uptime SLAs are met.
• Assist in the management of installations, upgrades, and configurations of enterprise hardware and software.
• Help maintain up-to-date documentation of enterprise infrastructure.
• Aid in managing compute, storage & networking equipment.
Field Service Engineer
FUJIFILM Business Innovation Australia
FUJIFILM Business Innovation Australia is an industry leader in customer support. Our emphasis is on maximising uptime so you get the most productivity from your investment. Be it online, over the phone, or on-site, our comprehensive range of support services enable issues to be resolved as soon as possible.
Role includes:
- Providing service and customer support during field visits
- Conducting training of operational and technical aspects
- Networking and diagnosing communication issues
- Manage all on-site installation, repair, maintenance
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Cooperate with technical team and share information across the organisation
- Build positive relationships with customers
Regional Account Manager
Asia Pacific
ThoroughTec Simulation
ThoroughTec Simulation is the largest global supplier of both surface and underground mining simulators; is the leading supplier of military simulators in its local market and has recently launched a construction simulator range.
- Operate as the lead point of contact for any and all matters specific to customers
- Responsible for understanding the client’s organisation & structure, knowing the client’s needs and staying aware of client news and changes.
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key customer stakeholders
- Forecast and track key account
- Identify and grow opportunities within the APAC Region and collaborate information with regional BDM
- Assist with high severity requests or issue escalations as needed
- Interact and coordinate with the sales team and other staff members in other departments working on the same account
- Maintain and update client record with changes
- Customer Relationship management
Support Manager
Asia Pacific
ThoroughTec Simulation
ThoroughTec Simulation is the largest global supplier of both surface and underground mining simulators; is the leading supplier of military simulators in its local market and has recently launched a construction simulator range.
- Manage & Support existing clients in the Asia Pacific Region
- Delivering product training & assessing clients
- Adapting training packages to clients’ requirements
- Regular communication with clients to ensure needs are meet and understood
- Commissioning of products, training & handover to clients
- Test and repair simulator electrical & electronic systems
- In depth schematic reading & understanding of systems
- Organise and execute service schedule for Asia Pacific Region
- Plan and arrange all requirements for travel, parts and any other considerations
- Provide around the clock phone and email support to clients (APAC Region)
As the Support Manager of the Asia Pacific Region, providing a high level of maintenance, support and customer training is key to ensuring strong relationships are built.
Electronic Technician
Royal Australian Navy
Responsible for the upkeep and ongoing maintenance of multimillion-dollar vessels for boarder protection. Electrical and electronic equipment ranging from radar, sonar, internal communication systems, VHF, HF, SatNav, weapon systems and many more.
Training of junior sailors for operation, maintenance, fault finding and corrective maintenance. Developing a high level of electrical and electronic skills, whilst keeping safety at the very forefront.
Engineering member of boarding party, use of force, asp baton and 9mm pistol trained. Being confident and prepared for the unexpected, acting to unplanned and unexpected scenarios in a safe and calculated manner for the best possible outcome.
